Free delivery on UK orders over £50, International orders over £150

Delivery and Returns

At Rocket Shop we ship your order as soon as we can and we will do our best to make sure your order is charming and securely packed in our custom made Rocket Shop box and non-tearable postage bags. (Orders on single or small items may be shipped in standard packaging.)

All orders are delivered with care via Royal Mail Signed For service and Tracking & Signature for international orders. All orders must be signed for on delivery.

Kindly note, during high season and Sale time, delivery might take a little longer.

 

DELIVERY within the UK

Delivery on orders over £50 is free.

2-3 working days - £2.99 via Royal Mail Signed For® 2nd Class

1-2 working days - £4.50 via Royal Mail Signed For® 1st Class

Next Working Day - £8.00 via Royal Mail Special Delivery Guaranteed™

All orders received before 12.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 12.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday.

Orders are shipped in our custom-made Rocket Shop box. (Orders on single or small items may be shipped in standard packaging.)

 

DELIVERY to EU COUNTRIES

Delivery on orders over £150 is free.

All orders for delivery within the EU will be shipped via Royal Mail International Tracking and Signature services.

This service offers full end-to-end tracking, signature on delivery and an online delivery confirmation.

Delivery time estimate: 3-5 working days.

Cost: £8.00

All orders received before 12.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 12.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday.

We only accept payment in GBP at the checkout.

Please note - Your transaction will be subject to the Current Currency Conversion which fluctuates daily. Your bank may charge you an International Transaction Fee.

Orders are shipped in our custom-made Rocket Shop box.(Orders on single or small items may be shipped in standard packaging.)


DELIVERY to THE USA & CANADA

Delivery on orders over £150 is free.

All orders for delivery outside the EU will be shipped via Royal Mail International Tracking and Signature services.

This service offers full end-to-end tracking, signature on delivery and an online delivery confirmation.

Delivery time estimate: 3-5 working days.

Cost: £12.00

All orders received before 12.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 12.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday.

We only accept payment in GBP at the checkout.

Please note - Your transaction will be subject to the Current Currency Conversion which fluctuates daily. Your bank may charge you an International Transaction Fee.

Customs and import duties are charged once the parcel reaches its destination country and these charges must be paid by the recipient of the parcel.
Import taxes and duties are NOT included in the product price.

Unfortunately we have no control over these charges and cannot tell you what the cost might be as customs policies and import duties vary widely from country to country. You may want contact your local customs office for current charges before you order.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipping costs, customs charges and handling fees will all be deductable from any refund due.

Orders are shipped in our custom-made Rocket Shop box. (Orders on single or small items may be shipped in standard packaging.)

  

DELIVERY to THE WORLD

Delivery on orders over £150 is free (excluding China).

All orders for delivery outside the EU will be shipped via Royal Mail International Tracking and Signature services.

This service offers full end-to-end tracking, signature on delivery and an online delivery confirmation.

Delivery time estimate: 5-7 working days.

Cost: £15.00

All orders received before 12.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 12.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday.

We only accept payment in GBP at the checkout.

Please note - Your transaction will be subject to the Current Currency Conversion which fluctuates daily. Your bank may charge you an International Transaction Fee.

Customs and import duties are charged once the parcel reaches its destination country and these charges must be paid by the recipient of the parcel.
Import taxes and duties are NOT included in the product price.

Unfortunately we have no control over these charges and cannot tell you what the cost might be as customs policies and import duties vary widely from country to country. You may want contact your local customs office for current charges before you order.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipping costs, customs charges and handling fees will all be deductable from any refund due.

Orders are shipped in our custom-made Rocket Shop box. (Orders on single or small items may be shipped in standard packaging.)

 

If there are DELAYS

We will do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control can delay delivery.

 

NON-DELIVERED goods

We will do our best to assist in tracking your order but this can be difficult with postal deliveries. Where there has been no delivery beyond 21 working days, we will replace your order or refund you.

 

Returns & Exchanges Policy

Returns

Returned goods must be received by us within 14 days of your order being delivered to you. 

All items must be returned in the same condition as received with all original tags and packaging still attached.

Please email info@rocketshoplondon.com to tell us the reason for your return.

The cost of returns must be covered by the customer and customer's responsibility. 

Please ensure send your return using a trackable service, such as Royal Mail Signed For. Please ask for a proof of postage/tracking in case the parcel goes missing on its way back to us, Rocket Shop London cannot issue refunds for items we do not receive.

We’ll process your exchange or return as soon as we receive it. If you’ve requested a refund. Customer will receive the funds from a refund in their account approximately 5–12 business days after the refund is submitted.

However, during very busy periods, please allow up to 14 days for your return or exchange to be processed. Note that refunds for items bought as gifts can only be given to the original payer.

 

Exchanges

Your exchange will be dispatched when we receive your return. 

Exchange orders will be shipped free of charge.

If you want to exchange a different item with a different price, then you'll need to return the unwanted item for a refund and place a new order.

Please send all returns to:

Rocket London Ltd
Returns and Exchanges
Flat 13 Acton Apartments
13 Branch Place
London N1 5PH
United Kingdom

If you have any specific queries regarding delivery or returns, please contact us at info@rocketshoplondon.com

 

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